Starting your care
At Tendacare we understand everyone's needs are different so all of our support plans are tailored to each individual, allowing us to provide truly personal care.
Below is our step by step guide to starting a care plan for you or the person you care for with Tendacare:
1) Assessment
The first step is to come and meet you at home. This is done so individual needs can be assessed and we can put the right care package in place. We talk to clients and their families directly to discuss what support is required and when. Relatives are encouraged to be present for the assessment visit to further assist staff in putting together the care plan required.
2) Personalised plan
Information from the home visit is then worked into a personalised care plan put together by one of our assessment and review co-ordinators, working alongside senior staff. The plan takes into account your requests, beliefs and choices, alongside individual needs. Once finalised the care plan is stored electronically. This enables visiting care staff to view your plan of care when they are logged in during their visit to you enabling them to personalise your care needs. In addition, arrangements can be made for you or your relatives to be part of your Care Circle which means a link can be provided to access the care reports produced in real time providing reassurance to relatives that the care visits have taken place and if any concerns are raised.
3) Risk assessment
A risk assessment is conducted as part of our work to create an individual care package. The preferred way in which our team will deliver home support will be balanced against each individual risk assessment, to ensure the highest levels of safety for our clients and care staff. If required, an alternative care service will be offered, always taking our client's individual needs into account.
4) Starting your care
Before a care plan is put in place, it is fully agreed by clients and their families. Once signed off our staff will start making their homecare visits. We keep in constant contact with our clients letting them know, for example, if one of their usual care staff is on holiday, and who will be visiting them in their place. Relatives can be added to our contact lists and should they have any queries, are welcome to talk to our staff during a home visit or call our office at any time.
5) Flexible approach
Should care needs for you or the person you are caring for change we can tailor a plan as required. A visit may need to be cancelled if that service is not required on a particular week or day, or more frequent visits may be needed if, for example, a client has come home after spending time in hospital. Our clients are at the heart of what we do and we build our services around them.
