At Tendacare we are committed to providing the highest levels of care and undertake additional work to ensure we are giving our clients the best quality service. Our quality assurance schemes include:
Part of our quality assurance work ties in to understanding that people's care needs change. To meet these changes and to ensure we are providing the right care we complete regular reviews of our clients' support packages. These can be conducted as required or are otherwise done after six weeks and annually.
We always want to hear if you have something to tell us, whether to compliment our staff or let us know if something isn't working for you. If you have something to share with us, get in touch here.
Every quarter we survey a sample of our clients so they can tell us directly about our services. Questions include whether we are arriving in a timely manner and if staff are carrying their ID badges and are in uniform. All feedback is taken on board and we do our utmost to correct anything that is flagged as an issue.
Alongside regular CQC reports we also produce our own quality assurance documents to update users and staff on how we are performing. You can read our latest one here.