Pick up a newspaper and you're almost guaranteed to find a story about failing care services, whether in hospitals, care homes or the wider community.
It's easy to focus on the bad news, but the reality is that most care providers are working very hard to ensure their services are safe, caring and compassionate. Here at Tendacare, we were delighted that our Surrey-based homecare services received a 'Good' rating following our inspection last year, and felt pleased that the Care Quality Commission comments reflected the wonderful service we offer. You can read the whole report here
, but we'd like to summarise some of the remarks to give you a flavour of the inspectors' findings. The report stated:
• "The service provided was safe, effective, caring, responsive and well led."
• "Staff were knowledgeable about the people they gave support to and the way people liked to be supported."
• "Staff said the organisation was a good one to work for and they enjoyed their work. They had access to good training, support and there were opportunities for career advancement."
• "People's opinions, preferences and choices were sought and acted upon, and their privacy and dignity were respected and promoted by staff."