Is it safe to embark on a package of homecare right now?

My aim is to reassure you by telling you what we are doing to keep our service users and care staff as safe as we can

Our main concern is to prevent transmission of the corona virus. To be able to provide the homecare service we are so familiar with eg - supporting with washing and dressing we need to be closer than the recommended social distancing of 2 metres.  Obviously, we are unable to provide this care  2 metres away from our client so this is why personal protection equipment (PPE) is required and is causing such an issue at present to obtain.

Routinely, to ensure that the risk of any cross infection is reduced to a minimum, care staff are required to wear disposable gloves and aprons for the majority of visits, we also use overshoes and hand sanitiser regularly and these are all provided by Tendacare for the care staff to use. As we know Covid-19 as well as being passed on by contact is also transmitted in droplet form (sneezing/coughing) and the requirement for care staff to wear masks has been implemented to protect both care staff and the client.

Owing to the increase in demand world wide,  procurement of the required disposable PPE has been undeniably challenging. It has taken a lot of time, money and persistence in searching for the right items which have had to come from different company's rather than buying from one source. However, I am pleased to be able to say that Tendacare hasn't run out of PPE and I am confident that we now have sufficient supplies in stock (with more on order) to enable our care staff to continue to wear the recommended PPE as has been published by Public Health England (PHE)on 27 April 2020.

Communication is even more key at this time and we are in regular contact by emails, letters and phones to our service users and our homecare staff, to update them about the most recent recommendations and action that needs to happen to reduce the transmission of the virus.

I am also confident that our revised way of working thoughout Tendacare is embracing the government's  message that has been set out before us and is proving to be effective. We are able to conduct initial assessments and discussions using facetime or similar means via mobile phones, failing that we can still make our usual first time assessment using our full PPE kit.

Our office based staff and coordinators have been deployed in different ways to take account of the needs of our service users, care staff and ensuring we are available to answer incoming calls.

I hope this helps to explain how we are able to continue to operate at present as safely as possible. If you have any further questions or enquiries please do not hesitate to contact us on the details below.

With best wishes in these unusual times

Sue Smith - Registered Manager


41 The Street,
KT21 1AA

Enquiries: 01372 272240

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